Why Social Media Will Help Us All Get Along (Better)
It is one of the biggest questions you will hear in any open forum on Social Media: Which department owns social media? I wanted to outline my thoughts here and summarize some of the key sides of the debate.
The #1 Way to Improve Customer Loyalty and Satisfaction
I have stated many times that the role of marketing is to help our companies gain and keep customers. This is a unifying principle for both marketing and sales teams and should act as the starting point for all of our discussions. Next the question becomes- how do we do it? And who does which piece?
In B2B marketing organizations, the single most important way to keep customers is to build satisfaction and loyalty. The best way to get new customers is through positive referrals from existing customers. So, how do we build customer satisfaction and loyalty? By cultivating satisfied and engaged employees.
This is not my idea. It is not highly complex. It makes sense to anyone who hears it. Yet, how many of us measure it, take steps to improve it, and hold ourselves accountable for ensuring this feedback loop is active, constructive and ultimately effective?
The Objectives for the B2B Marketing Insider blog
Since I think it is important to set objectives, I am going to lay them out here. I realize my first blog posts are a bit self-indulgent but since I am only talking to myself and a few friends, I hope you will allow me these few introspections until I grow my followers and hopefully start to dispense pearls of wisdom that become widely shared across the web.
I also hope to lay these down publicly and will re-visit these objectives and report out to you how well I am doing.
Why am I in Marketing?
As I traveled the course of my career, often times in unexpected directions, I have found myself asking the question of why I do what I do. Since most of us have found ourselves in a position or a company that is not exactly on the path we imagined when we were younger, it makes sense to ponder what exactly has delivered us to the place we stand.
